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Privacy and Cookie Policy

Annabelleme.com and Annabelle UAE ("we", "our", "us") are the trading names of Rajan Trading LLC. We respect the privacy rights of our online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about you. We have adopted a corporate-wide Privacy Policy that guides how we collect, store, and use the information that you provide us with.

The following information is provided by Rajan Trading LLC to enable our online visitors to be fully informed of the stipulations in our Privacy Policy. By visiting Annabelleme.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link and Annabelleme.com is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of other such companies or organisations before submitting your details.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

Annabelleme.com collects personal information in several ways: (i) when you place an order (ii) buy a gift voucher for a friend (iii) register for a service offered by Annabelleme.com. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone number, home address, shipping and credit/debit card billing address(es) so that we can process and complete your order. Credit/debit card details saved will never be shared with third parties and will only be used to process your order using our payment partner's system (CC Avenue). Additionally, we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details will allow us to process your order and keep you informed about the status of your order.

HOW WILL THIS INFORMATION BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH?

Annabelleme.com may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences). We do not sell or provide your details to third-party marketing companies.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

MARKETING OPT-IN AND OPT-OUT PROVISION

When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:

Email alerts for new products, special offers, events of interest and one-off marketing promotions. Such alerts may include marketing information about Annabelle, our subsidiaries or selected business partners.

Direct mail alerts for new products, special offers, events of interest, and one-off marketing promotions. Such alerts will only include marketing information about Annabelle.

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to, will only be sent by Annabelle.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you, will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively, you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact Annabelle’s Customer Care.

HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION ANNABELLE MAINTAINS

If for any reason you are concerned that the personal information held by Annabelleme.com is not correct, please visit the website. After logging onto the site through the ‘Sign In’ menu on the homepage, your personal information will be made available for review. You can then change the incorrect information under the ‘My Account’ section. Only you or upon your request allow the Customer Care department to access your personal data from the website using your password and User ID. This information may be changed online under ‘My Details’, ‘Shipping Details’, and ‘My Email Preferences’. You can also change or delete your saved credit/debit card details.

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION CHANGES IN THE PRIVACY POLICY

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption, which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third-party business partners to whom we transfer any data will provide sufficient protection of that personal information.

CHANGES IN THE PRIVACY POLICY

Changes in law or changes in Annabelle’s business may require changes to be made to the terms of this Privacy Policy from time to time so we encourage you to review this Privacy Policy periodically for any such changes. It is your responsibility to carefully read, agree with the Privacy Policy on each occasion you use the Participating Website and your continued use of the Participating Website shall signify your acceptance to be bound by the latest Privacy Policy.

Cookies Policy

Our site uses cookies (very small files that are sent by us to your computer or other access devices) which we can access when you visit our site in future. There are four types of cookies:

  • Website Functionality Cookies: These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.
  • Website Analytics Cookies: We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
  • Customer Preference Cookies: When browsing or shopping online, the website will remember preferences you make (for example: your username, language or location). This makes your browsing experience simpler, easier and more personal the next time you return.
  • Targeting Cookies or Advertising Cookies: These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement, as well as to help us measure the effectiveness of our advertising campaigns.

By using our website, you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already present on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features on our site.

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

If you have any questions or feedback about the Privacy Policy, contact us at customercare@annabelleme.com or contact us on +971563980606.